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Faysal Bank
New Designs for Faysal Bank Mobile App
Faysal Bank Limited is one of the top banks in Pakistan, but when I used their mobile app, I was surprised by how much room there was for improvement. The UX didn’t feel very user-friendly, and the UI lacked visual appeal, making the overall experience less intuitive than expected.
Seeing this, I teamed up with Zulal Ahmad. Together, we identified key issues and worked on transforming the experience.
Key problems with existing app
❌ Poor Navigation – Difficult to access key features, leading to frustration.
❌ Complicated User Flows – Essential tasks like adding beneficiaries or transferring funds involve too many unnecessary steps.
❌ Lack of Quick Access – No intuitive way to reach frequently used services.
❌ Cluttered Interface – Overloaded with unnecessary information, making it harder to focus and find the important information.
❌ Inconsistent & Unpolished Design – Lacks visual clarity and a seamless user experience.
Dashboard from existing Faysal Bank Mobile App
There’s no way to add a beneficiary directly while transferring money, which is really inconvenient.
I also couldn’t find a search option for beneficiaries, so scrolling through the entire list was frustrating.
On top of that, there were too many unnecessary and repetitive loading screens.
The transfer and payment flow felt overly complicated — the tabs and steps didn’t feel connected and looked like completely different options.
Another issue was not being able to keep frequently used accounts at the top; the list always showed the most recently added accounts at the bottom, and there was no way to sort them alphabetically or search through them easily.
Awais Azhar
Sr. Product Designer at Securiti
We conducted multiple interviews with Faysal Bank Mobile App users. Sharing one of them here.
Fund transfer flow from existing Faysal Bank Mobile App
Bill payment flow from existing Faysal Bank Mobile App
New Faysal Bank App and Solutions
✅ Designed the experience around real-life banking behaviors to better align with users’ mental models.
✅ Conducted user interviews with existing app users to uncover key pain points and usability issues.
✅ Simplified key flows that were previously overly complex, such as, Transferring Funds, Adding Beneficiaries, and Paying Bills.
✅ Ensured persistent on-screen navigation for quick access to major sections of the app.
✅ Crafted custom icons and illustrations to enhance user delight—for example, showing a celebratory illustration upon successful payment.
We restructured the header to include key account info, like quick access to account copy. The navigation was reimagined with a persistent bottom bar for easy access.
The body area now features essential banking services, like fund transfers and bill payments, with the option for personalized user-specific services.
Instead of a complicated wizard, we show added beneficiaries with a filter for quick selection. Once a beneficiary is chosen, a simple flow guides users through the transfer, giving them clear control and visibility of their progress.
If no beneficiaries are available, users can easily tap the PLUS icon to add a new one.
Previously hidden in the side navigation, we simplified adding beneficiaries by integrating it directly into the fund transfer screen. Users can now click the plus sign to add a new beneficiary, complete the process in a few simple steps, and return to the transfer screen—all within one module.
This eliminates the previous confusion, where managing beneficiaries was separate and not easily accessible.
Comparison & Conclusion
While redesigning the Faysal Bank App, we saw how complex flows could be transformed into simple, intuitive experiences—especially important for users in a rush or in situations where they feel unsafe. Our goal was to make everyday banking faster and more reassuring.
We truly enjoyed working on this. If the Faysal Bank Design Team would like to connect, we’d be happy to discuss further.
Below are a few quick screen-level comparisons showcasing the improvements we made.
Comparison between existing dashboard and new dashboard for Faysal Bank Mobile App
Comparison between existing vs new fund transfer flow for Faysal Bank Mobile App
Comparison between existing vs new success screens for Faysal Bank Mobile App
Gmail Web App Redesign
A few screens from new Gmail Web App
As a designer focused on enhancing usability and visual clarity, I decided to redesign the Gmail interface. The goal was to make it more modern, improve user focus, and make everyday email interactions simpler and more enjoyable.
The original interface was functional but felt heavy and outdated visually. I created a cleaner, more balanced layout that offers both strong functionality and a light, spacious visual style.
Newly design Gmail App - Inbox View
Newly Design Gmail App - Closeup View
Design System from new Gmail App